I have a problem with the products in my order. What can I do next?Charles LinPlease check your order upon delivery. If you’re not completely happy with your products, please email us at email@example.com or call us at 6464 0777 within 7 days from your delivery date and we’ll assist you from there.
Can I return products to PH Delicatessen?Charles LinWe want all of our customers to be happy! If you are not 100% satisfied with your purchase for any reason, please email us at firstname.lastname@example.org or call us at 6464 0777 within 7 days of your delivery date and we’ll do our best to assist you in resolving the matter.
How are my food items stored and delivered?Charles LinWhen it comes to your food, our top priority is ensuring your health and safety, and we work hard to ensure that you get the freshest food in the safest manner possible. We store and transport products in accordance with market standards and regulations such as AVA requirements to ensure food safety. We carefully control the conditions in which your products are stored and transported, from the moment they are delivered to us to the time you receive them at your doorstep. Fresh items stay chilled and frozen items remain frozen.
How do I know if a product I want to buy is on sale?Charles LinYou can tell that a product is on sale when its price is struck through and there is a price in red text next to it.
What if PH Delicatessen does not sell a product I would like to buy?Charles LinWe’d love to hear your suggestions on what you would like to buy! Please suggest a product to us, so that we can look into stocking it for your future purchases.
How do I find products on the website?Charles LinThere are a number of ways you can find products:
- By Category – Think of our categories as shopping aisles. You can browse categories on the left navigation of both the website and the app. When you hover over a category or tap on it, it will open a list of more specific sub-categories. When you are on a Sub-category page, you can narrow your browsing further by selecting one of the filters.
- Product Search – Simply type the product you are looking for into the search bar at the top of the site and click Go! You can even search for brand names, categories and product attributes (e.g. Halal, vegetarian)